All Sales are Final, unless there is probable cause which deems necessary that there are mitigating circumstances not warranted to the legitimacy of such a transaction.
Circumstances for such Returns or Refunds to include:
- Fraudulent Use of Credit Card
- Wrong Item or Quantity Shipped
- Damaged in Shipping
- Not Satisfied with Product
- Shipping Refusal
Fraudulent Use of Credit Card
If your Credit Card was used in error, in which someone other then yourself used your Credit Card to make a purchase of Coog’s Finest products, we will gladly refund your money. We only ask that we receive a copy of your Police Incident Report, and any affidavits, or written statements to your Bank or Credit Card Company of the Fraudulent activity prior to Refund.
Report the incident to the Police immediately, especially if it involves stolen identification. Obtain a copy of the incident report.
Report all stolen cards to the issuers immediately, and request new Credit Cards. Follow up with written notification.
Notify your Bank if Checks, Bank, or Credit Cards were stolen, and close your Account.
Be prepared to fill out affidavits of forgery to establish your innocence for Banks, Credit Grantors, and Recipients of stolen Checks and Credit Cards.
These institutions are joint victims with you and may suffer a financial loss as well.
If you use an ATM card for banking services, get a new card, account number, and password. Do not renew your old password.
Wrong Item or Quantity Shipped
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product.
Damaged in Shipping
If your shipment was damaged in transit we will gladly send you a replacement.
Not Satisfied with Product
If you are not satisfied with any of the products shipped by Coog’s Finest, we will be happy to refund your payment. Just contact Customer Service at (866) 879-2664 within 7 days after the actual delivery date.
Note: Shipping charges for returned products to Coog’s Finest are the responsibility of the customer.
You must return the original package with the remaining contents to the address listed on your invoice and the reason for the return within 7 days of receiving the product. After 7 days all Sales are Final.
Shipping Refusal
If your shipment arrives at the “ship to” destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made. If we cannot reach you within one week, your order will be cancelled.
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